Privacy Policy

We collect the personal information reasonably necessary for the purposes described below. When you submit the contact form, we collect your name, company, e-mail address, phone number, subject and message. When you submit an inquiry, order, configurator or calculator form, we collect the company, contact, address and product details you enter. When you submit any of these forms, we also record the IP address the submission came from and an approximate location (city, region and country) estimated from that IP address. This location is an estimate and may be inaccurate. Cloudflare, which hosts and delivers this website, may process technical request information such as an IP address, traffic-routing data and system configuration information to deliver, secure and diagnose the service. Please do not include sensitive information that is not needed for your inquiry.

We use submitted information to respond to your inquiry, provide product or technical assistance, prepare quotations when requested, maintain customer and order history, send a delivery confirmation, protect our forms from spam or misuse, understand where inquiries come from, maintain the website and comply with applicable legal, accounting and regulatory obligations. We do not sell or rent contact-form information, and we do not use it for unrelated marketing unless you have provided consent or the law otherwise permits it.

The contact form uses Maileroo as an e-mail delivery processor to transmit your message to Gemini Gas Springs and send a confirmation to your e-mail address. Maileroo may temporarily process and retain message content, delivery metadata and backups under the service terms that apply to Gemini's account. Maileroo's published processing terms currently describe up to 14 days for e-mail content and delivery metadata, with encrypted backups potentially retained for up to 30 days. Cloudflare processes website traffic as our hosting and security provider, and provides the approximate location associated with an IP address. Google provides website analytics, as described below. These providers may process information outside Canada, including in Australia or other jurisdictions, and information may be accessible to courts or lawful authorities in those jurisdictions. We may also disclose information when required by law or when reasonably necessary to protect our rights, safety or services.

This website and Gemini's hosted tools use Google Analytics to measure visits and completed form submissions. Google Analytics sets cookies and processes technical information such as your IP address, device and browser details and the pages you view. We do not send your name, contact details or the content of your message to Google Analytics. The website does not intentionally set advertising or marketing cookies. Cloudflare and other essential infrastructure providers may use strictly necessary technologies or process technical request data to deliver, secure and diagnose the website. If we introduce advertising or similar technologies, we will update this policy and request consent where required.

The website application does not store contact submissions in a separate website database. Gemini retains submitted messages, including the IP address and approximate location recorded with them, and related correspondence in its business e-mail and business records for processing inquiries, providing support, maintaining customer, quotation, technical-support and order history, resolving disputes, protecting its services and meeting legal, accounting or regulatory obligations. Some records may therefore be retained indefinitely and are not deleted merely because an inquiry or order is complete. Maileroo retains information only temporarily under the service terms described above. Gemini uses reasonable administrative, physical and technical safeguards appropriate to the sensitivity of the information, but no internet transmission or storage system can be guaranteed to be completely secure.

Under applicable Canadian privacy law, including British Columbia's Personal Information Protection Act and, where applicable, the federal Personal Information Protection and Electronic Documents Act, you may contact us to ask what personal information we hold about you, request access or correction, withdraw consent where applicable, ask about our privacy practices, or make a complaint. We may need to verify your identity before responding. Deletion is subject to legal, accounting, dispute-resolution, security and business-record requirements, including the order-history retention described above. We will respond in accordance with applicable law.

This website links to external websites. Once you leave this website or Gemini's hosted tools, the destination's privacy policy and practices apply. Review those policies before providing personal information.

Gemini's Privacy Officer receives privacy questions, access or correction requests and complaints about the handling of personal information. Contact the Privacy Officer at gemini@geminigassprings.com or mail Gemini Gas Springs Inc., 1-6276 Pleasant Valley Road, Vernon, BC V1B 3R3, Canada. We will investigate and respond in accordance with applicable law. If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia or, where the federal law applies, the Office of the Privacy Commissioner of Canada.